Privacy Policy

1. Who we are

This Privacy Policy is issued by Nexus Creative Solution("Nexus").

We are a brand transformation and digital growth agency based in the United Arab Emirates.

Contact details:

• Nexus Creative Solution
• United Arab Emirates
• Email: info@nexuscreativesolution.com
• Website: https://www.nexuscreativesolution.com

2. Scope of this policy

This Privacy Policy applies to personal information processed through:

• Our website and online services
• Nexus platforms and related services
• Authentication and account services
• Communication channels used to interact with us

If you access Nexus services through an organization, that organization may determine how certain information is managed within its account or environment.

3. Information we collect

3.1 Information you provide

We may collect information you voluntarily provide, including:

• Name
• Email address
• Phone number
• Company information
• Information submitted through forms or enquiries
• Information provided when communicating with us

3.2 Account information

When you create or access an account, we may process:

• Name
• Email address
• Username or account identifiers
• Account-related information
• Authentication information managed through our service providers

3.3 Technical information

We may automatically collect technical information, including:

• IP address
• Browser type
• Device information
• Operating system
• Website usage information
• Approximate location derived from IP address

We do not intentionally collect sensitive device information such as contacts, SMS messages, call logs, microphone recordings, or precise GPS location unless specifically required for a feature and disclosed separately.

4. How we use information

We use personal information to:

• Provide and maintain our services
• Manage user accounts
• Respond to enquiries and requests
• Communicate with users
• Improve our website, services, and user experience
• Maintain security and prevent misuse
• Analyze website performance and usage
• Comply with legal obligations

We do not sell personal information.

We do not use personal information for third-party advertising purposes within Nexus services.

5. Legal basis for processing

Depending on applicable laws, including the UAE Personal Data Protection Law and, where applicable, the EU/UK GDPR, we process personal information based on:

• Performing contractual obligations
• Legitimate interests in operating and improving our services
• User consent where required
• Compliance with legal obligations

6. App and platform permissions

Where our applications require device permissions, we request only permissions necessary for the selected functionality.

Permissions may include:

• Internet access
• Notifications
• Camera access
• Photo library access
• Storage access

You can manage permissions through your device settings.

7. How we share information

We only share personal information when necessary to provide services, operate our business, or comply with legal requirements.

We may share information with:

Service providers

We work with trusted third-party providers that process information on our behalf, including providers for:

• Hosting infrastructure
• Cloud storage
• Authentication services
• Analytics services
• Communication and email delivery services
• Application infrastructure

These providers are authorized to process information only for purposes related to providing their services.

Legal requirements

We may disclose information when required by law, regulation, legal process, or when necessary to protect the rights, safety, and security of Nexus, our users, or others.

8. Data storage and retention

We retain personal information for as long as necessary to provide our services, maintain business records, comply with legal obligations, and protect our legitimate interests.

We do not automatically delete personal information unless:

• You request deletion of your information
• Deletion is required by applicable law
• The information is no longer required for legitimate business purposes

Requests for deletion can be submitted by contacting us.

9. Security

We use appropriate technical and organizational measures designed to protect personal information, including:

• Secure encrypted connections
• Access controls
• Authentication protections
• Security monitoring measures
• Appropriate protection of stored information

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Cookies and analytics

Our website may use cookies and similar technologies to improve functionality, analyze usage, and understand website performance.

These technologies may include:

• Google Analytics for website traffic analysis
• Microsoft Clarity for understanding user interactions and website usability
• Session technologies used for website functionality and attribution

Where required by applicable law, we request consent before using non-essential cookies.

You can control cookies through your browser settings. Blocking cookies may affect certain website features.

11. Your rights

Depending on your location and applicable laws, you may have rights including:

• Accessing personal information we hold about you
• Requesting correction of inaccurate information
• Requesting deletion of your information
• Restricting or objecting to certain processing
• Receiving a copy of your information
• Withdrawing consent where processing is based on consent

To exercise your rights, contact: info@nexuscreativesolution.com

We may request information to verify your identity before processing requests.

You may also have the right to submit a complaint to the relevant data protection authority.

12. Children

Our services are intended for business users and are not directed toward children.

We do not knowingly collect personal information from children under 16.

If you believe a child has provided us with personal information, please contact us and we will take appropriate action.

13. International transfers

Nexus operates internationally and may process personal information in countries where we or our service providers operate.

These countries may include the United Arab Emirates, European Union countries, and the United States.

Where personal information is transferred internationally, we take reasonable measures to ensure appropriate protection in accordance with applicable laws.

14. Changes to this privacy policy

We may update this Privacy Policy from time to time.

The updated version will include a revised "Last updated" date.

Continued use of our website or services after changes are published means you acknowledge the updated Privacy Policy.

15. Contact us

For privacy questions, requests, or concerns regarding this Privacy Policy: