Terms of Service

1. About Nexus Creative Solution

Nexus Creative Solution is a digital transformation agency providing creative, marketing, technology, and software solutions designed to help businesses build stronger digital experiences and operational systems.

Our services may include, but are not limited to:

Creative & Marketing Services

• Brand strategy and positioning
• Digital marketing strategy
• Social media management
• Content creation and creative production
• Performance marketing and advertising campaigns
• Market research and consulting

Digital & Technology Services

• Website design and development
• Custom software development
• Business management systems
• SaaS platforms and digital products
• Mobile applications
• API integrations
• Workflow automation
• Artificial intelligence solutions
• Digital infrastructure consulting
• Software maintenance and support

The specific services provided to each client will be defined through individual proposals, agreements, statements of work, or contracts.

2. Use of our website

You agree to use the Nexus website only for lawful purposes and in a manner that does not:

• Violate applicable laws or regulations
• Infringe upon the rights of Nexus or third parties
• Attempt unauthorized access to our systems
• Introduce viruses, malicious code, or harmful content
• Interfere with the security, operation, or availability of our website

Nexus reserves the right to restrict access to its website where misuse or unauthorized activity is suspected.

3. Client engagements and agreements

All projects and services provided by Nexus are governed by the applicable proposal, contract, statement of work, or service agreement.

Each agreement may define:

• Scope of work
• Deliverables
• Project timelines
• Fees and payment schedules
• Ownership rights
• Support requirements
• Other project-specific conditions

Any services requested outside the agreed scope may require additional fees and a separate agreement.

Nexus reserves the right to adjust timelines where delays are caused by factors outside its reasonable control, including delayed approvals, missing information, third-party dependencies, or changes requested by the client.

4. Payments and fees

Clients agree to pay all fees according to the payment terms stated in the applicable agreement.

Unless otherwise specified:

• Payments are non-refundable once work has commenced.
• Late payments may result in delayed delivery, suspension, or termination of services.
• Nexus reserves the right to pause work until outstanding payments are resolved.
• Additional requests outside the agreed scope may incur additional charges.

Any applicable taxes, government fees, or charges required by law remain the responsibility of the client.

5. Client responsibilities

Clients agree to:

• Provide accurate and complete information required for project execution
• Provide necessary materials, assets, access credentials, and approvals
• Ensure they have the legal rights to any content, data, or materials provided to Nexus
• Review deliverables within reasonable timelines
• Maintain clear communication throughout the project

Delays caused by incomplete information, delayed feedback, or unavailable approvals may affect project timelines and delivery schedules.

6. Intellectual property rights

Unless otherwise agreed in writing, Nexus retains ownership of:

• Internal processes
• Frameworks
• Methodologies
• Templates
• Strategies
• Reusable components
• Software libraries
• Development tools
• Proprietary systems and know-how

For creative projects, final deliverables may be transferred according to the terms agreed in the relevant contract.

For software and technology projects, ownership and licensing rights will be defined in the applicable agreement.

Unless full ownership transfer is explicitly agreed:

• Nexus retains ownership of its underlying technology, frameworks, and reusable components.
• Clients receive the rights necessary to use the final solution for their business purposes.

Nexus reserves the right to showcase completed projects in its portfolio, case studies, presentations, and marketing materials unless otherwise agreed in writing.

7. Software development and digital solutions

For software, SaaS, websites, applications, and technology services:

Development scope

Software projects are delivered according to the agreed specifications, requirements, and timelines.

Changes to requirements after project approval may require additional assessment, costs, and timeline adjustments.

Software performance

Nexus aims to deliver reliable and functional digital solutions; however, Nexus does not guarantee that software will be completely free from errors, interruptions, or vulnerabilities.

Software performance may depend on:

• Hosting providers
• Third-party integrations
• External APIs
• Device compatibility
• Internet connectivity
• Third-party platform changes

Hosting and maintenance

Where Nexus provides hosting, maintenance, or support services, these services are subject to the terms defined in the applicable agreement.

Nexus is not responsible for interruptions caused by external providers, infrastructure failures, cyber incidents, or circumstances beyond its reasonable control.

8. Data protection and security

Nexus may process information provided by clients in order to deliver agreed services.

Clients remain responsible for ensuring that any data provided to Nexus has been collected and shared lawfully.

Nexus implements reasonable technical and organizational measures to protect client information. However, no digital system can guarantee absolute security against all possible threats.

For more information about how Nexus handles personal information, please review our Privacy Policy.

9. Third-party services and platforms

Nexus may use third-party platforms, tools, software, advertising networks, cloud providers, APIs, or service providers to deliver services.

Examples may include:

• Advertising platforms
• Analytics platforms
• Hosting providers
• Software libraries
• Payment providers
• External integrations

These third parties operate under their own terms and policies.

Nexus is not responsible for:

• Changes in third-party policies
• Service interruptions
• Platform restrictions
• Pricing changes
• Technical limitations caused by external providers

10. Marketing and advertising services

For marketing, advertising, and performance services, Nexus provides strategic recommendations and execution based on available information and industry practices.

However, Nexus does not guarantee specific:

• Revenue outcomes
• Sales results
• Lead volumes
• Advertising performance
• Search rankings
• Conversion rates

Results may vary depending on:

• Market conditions
• Competition
• Budget
• Audience behavior
• Client operations
• External factors

Advertising platforms may change algorithms, approval processes, policies, and costs without notice.

11. Confidentiality

Both Nexus and the client agree to protect confidential information shared during the course of a business relationship.

Confidential information may include:

• Business strategies
• Marketing plans
• Technical information
• Customer information
• Financial information
• Internal processes
• Proprietary materials

Confidentiality obligations do not apply to information that:

• Is publicly available
• Was independently developed
• Must be disclosed by law

12. Limitation of liability

To the maximum extent permitted by applicable law, Nexus shall not be liable for:

• Indirect or consequential damages
• Loss of profits or business opportunities
• Loss of data
• Third-party platform failures
• Business decisions made based on recommendations or services provided

Nexus's total liability relating to any service shall not exceed the fees paid by the client for the specific service giving rise to the claim.

13. Website content and information

The information available on the Nexus website is provided for general informational purposes.

While Nexus aims to maintain accurate and updated information, we do not guarantee that all content is complete, current, or free from errors.

14. Termination

Either party may terminate a service agreement according to the termination conditions defined in the applicable contract.

Nexus reserves the right to suspend or terminate services where:

• Payments remain unpaid
• These Terms are violated
• The engagement creates legal, ethical, or operational concerns

Termination does not affect obligations that arose before termination.

15. Changes to these terms

Nexus may update these Terms from time to time to reflect changes in our services, business practices, or legal requirements.

The updated version will be published on this page with a revised effective date.

16. Governing law

These Terms shall be governed and interpreted according to the applicable laws of the jurisdiction where Nexus Creative Solution is registered, unless otherwise agreed in writing.

17. Contact us

If you have questions regarding these Terms of Service, please contact us: